Privacy Policy

Last Updated: 1 August 2026

Dua Healthcare respects your privacy and is committed to protecting the personal information you share with us through this website and our communication channels.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit duanursinghome.com, contact us, request an appointment, communicate with us through phone or WhatsApp, or otherwise interact with our digital services.

For the purposes of this website, “Dua Healthcare,” “we,” “us,” or “our” refers to the healthcare services represented through this website, including Dua Nursing Home & Multi-Speciality Hospital and Dua Dental & Maxillofacial Hospital, Bhiwandi, Maharashtra.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Name

Mobile/telephone number

Email address

Appointment preferences

Department or service requested

Messages, enquiries, and information voluntarily submitted by you

Information necessary to respond to your healthcare or appointment enquiry

Basic technical information such as device, browser, IP address, and website usage information where collected through website technologies or analytics services

Please avoid submitting unnecessary sensitive medical information through general website forms or social-media channels.

2. How We Use Your Information

Information collected through our website or communication channels may be used to:

Respond to enquiries

Schedule, confirm, reschedule, or manage appointments

Connect you with the appropriate hospital, department, doctor, or care team

Provide requested information about our healthcare services

Communicate important appointment or service-related information

Respond to calls, WhatsApp messages, website enquiries, and other communications

Improve our website, patient communication, and service experience

Maintain appropriate administrative and operational records

Protect our website and systems from misuse, fraud, or security threats

Meet applicable legal or regulatory requirements

We do not sell your personal information.

3. WhatsApp, Phone and Automated Communications

If you contact Dua Healthcare through WhatsApp, telephone, website forms, or another messaging channel, the information you provide may be used to respond to your enquiry and facilitate appointment or service-related communication.

Where enabled, we may use automation, software tools, or AI-assisted systems to help route enquiries, provide general information, manage appointment requests, or assist our team in responding efficiently.

Automated or AI-assisted communication is intended for administrative and informational assistance and does not replace professional medical examination, diagnosis, treatment, or emergency medical care.

Your use of WhatsApp and other third-party communication platforms may also be subject to the privacy policies and terms of those platforms.

4. Appointment Information

Submitting an appointment request through this website does not necessarily constitute confirmation of an appointment.

An appointment may be considered confirmed only after confirmation through the relevant booking system, hospital staff, doctor, telephone, WhatsApp, or another authorized communication channel.

Information submitted for appointment purposes may be used to contact you regarding your requested consultation or service.

5. Medical Information and Emergencies

The information available on this website is provided for general informational purposes and should not be considered a substitute for consultation, examination, diagnosis, or treatment by a qualified healthcare professional.

Do not rely solely on website forms, email, social media, or automated messaging for a medical emergency.

For urgent or emergency medical assistance, contact the hospital's designated emergency number or seek appropriate emergency medical care immediately.

6. Cookies, Analytics and Similar Technologies

Our website may use cookies or similar technologies to operate website functionality, understand website usage, improve performance, and measure the effectiveness of our digital presence.

We may use services provided by third parties, including services associated with Google or Meta, where such services are configured on the website.

These third parties may process certain technical or usage information according to their respective privacy policies.

Where required, users may be provided with options relating to cookies or tracking technologies.

7. Google, Meta and Social Media

Dua Healthcare maintains digital presences that may include Google Business Profiles, Google Maps, Instagram, Facebook, and other online platforms.

When you interact with us through a third-party platform, information may also be processed by that platform according to its own privacy policy and terms.

Our website may contain links to these third-party platforms. We are not responsible for the privacy practices, content, availability, or security practices of external websites or platforms.

8. Sharing of Information

We may share information when reasonably necessary with:

Authorized doctors, healthcare professionals, or staff involved in handling your enquiry or appointment

Service providers supporting website hosting, communications, appointment management, analytics, or related technology

Communication platforms used to process enquiries or messages

Government, regulatory, judicial, or law-enforcement authorities where disclosure is required by applicable law

We do not disclose personal information to unrelated third parties for the purpose of selling your personal information.

9. Data Security

We take reasonable administrative and technical measures appropriate to our operations to protect information against unauthorized access, misuse, loss, or disclosure.

However, no website, internet transmission, messaging platform, or electronic storage system can be guaranteed to be completely secure.

Users should therefore avoid sending information that is unnecessary for their enquiry.

10. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, support legitimate healthcare or administrative requirements, resolve disputes, maintain appropriate records, or comply with applicable legal obligations.

Retention periods may vary depending on the nature and purpose of the information.

11. Your Choices and Requests

Subject to applicable law and any healthcare or legal record-retention requirements, you may contact us regarding questions or requests concerning personal information you have provided through our website or digital communication channels.

Requests can be sent to:

admin@duanursinghome.com

We may need to verify the identity of the person making a request before acting on it.

12. Children's Information

Healthcare enquiries concerning children should be submitted or supervised by a parent, legal guardian, or other appropriately authorized adult where required.

13. External Links

Our website may contain links to Google Maps, Google Business Profiles, WhatsApp, Instagram, Facebook, or other external services.

Visiting or interacting with those services is subject to their respective privacy policies and terms. Dua Healthcare does not control the privacy practices of third-party platforms.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, communication systems, services, technology, or applicable requirements.

The latest version will be published on this website with an updated revision date.

15. Contact Us

For questions regarding this Privacy Policy or privacy-related requests, contact:

Dua Healthcare

Dua Nursing Home & Multi-Speciality Hospital

Dua Dental & Maxillofacial Hospital

Bhiwandi, Maharashtra, India

Email: admin@duanursinghome.com

Website: duanursinghome.com